Community Guidelines
Draft — for Australian legal review
Be respectful
No harassment, threats, discrimination or abusive language — in messages, reviews or in the car.
Be reliable
Turn up on time, and cancel through TripMate as early as you can if plans change.
Be honest
Post accurate trips and profiles. Reviews must reflect a real trip — no fake reviews or rating manipulation.
Keep it on TripMate
Keep all correspondence in TripMate messages. Don't share phone numbers, emails or social handles, and don't arrange payment outside the platform.
Reviews
After a completed trip, you can rate each other from 1 to 5 stars. Reviews that are fake, abusive, threatening, discriminatory or otherwise inappropriate can be reported, and TripMate may hide or remove them after investigating.
What happens if guidelines are broken
We review every report. Depending on what happened, we may warn, suspend or deactivate an account.